Cancel or downgrade a Make subscription: refunds, unused credits and scenarios

Cancel or downgrade: pick the right move

Make treats cancelling and downgrading differently. Cancelling ends paid billing and moves the organization to Free at the end of the cycle. [1] Downgrading to a lower paid plan or tier keeps you paying, but Make transfers your unused credits to the downgraded plan for the length of the new billing cycle: 30 days on monthly or 365 days on annual. [2]

If your scenarios use more than 1,000 credits a month, Free will not run them for long. A lower paid tier keeps them alive and preserves your leftover credits; full cancellation does not.

Make's documented cancellation steps

Only users with the Owner or Admin role can cancel. [1] Make's help center lists these steps: [1]

• In the left sidebar open Org, then the Subscription tab under My Plan.
• In the Manage section click Cancel subscription.
• Give a reason, review the features you will lose and click Continue.
• Because Free supports only one team, choose the team to keep if prompted, then Continue.
• Confirm that you will have only one Free organization after the cancellation date and that any other Free organization will become unlicensed, then click Cancel subscription.
• Watch for Make's confirmation email. To reverse the decision, click Renew subscription.

Refunds, credits and extra credits

Make states that it has a no cash refund policy. [2] After you cancel, you are not charged for the next month and you keep the subscription until the end of the billing cycle. [1] On annual billing that means the end of the paid year.

Unused credits do not carry over when you cancel, on monthly or annual subscriptions; the organization drops to the Free allowance of 1,000 credits a month. [1] Extra credits follow their own expiry: on monthly billing they expire at the end of the current cycle, on annual billing at the end of the billing year, and on Core annual at each monthly reset. [3] Plan any large backlog runs before the cycle ends.

If you are leaving because of cost rather than fit, compare an upgrade or downgrade first. On an upgrade Make converts unused credits, including extra credits, into a dollar discount on the new plan. [2]

What happens to teams, organizations and scenarios

An account can have only one Free organization, and after you set one organization to Free you cannot set another to Free for one month. [1] If you already cancelled one subscription, each additional organization you cancel becomes unlicensed, and an unlicensed organization cannot run any scenarios until you subscribe to a new plan. [1]

Make's cancel article does not say that individual scenarios are deleted. In practice your limit becomes the 1,000 Free credits and one team, so busy scenarios will exhaust credits quickly; Make's pricing FAQ says scenarios stop running when credits run out until more are added. [4]

Webhooks have a separate rule: Make automatically deactivates a webhook that has not been connected to any scenario for more than 5 days, after which it returns 410 Gone. [5] If you delete or disconnect scenarios while you decide, the webhook URLs your forms or apps call may stop accepting data.

Checklist: export before you cancel

Do these before you click Cancel subscription, while all teams and credits are still available.

• Export each scenario blueprint: in the Scenario Builder click the three dots, then Export blueprint, which downloads a .json file. [6]
• Note which connections each scenario uses; blueprints contain modules, settings and mapped values but not connections, so they must be recreated after import. [6][7]
• Imported blueprints must be under 2 MB, so check very large scenarios now. [6]
• List every webhook URL that outside systems call and decide where that traffic goes next. [5]
• Decide which single team stays on Free. [1]
• Run or finish any pending backlog before the cycle ends; unused credits do not carry over. [1]
• Turn off automatic extra-credit purchasing if you no longer want top-ups. [3]

Who should cancel and who should downgrade

Cancel if you have moved to another tool, or your remaining scenarios fit comfortably in 1,000 credits and one team. Downgrade if you still rely on scenarios that exceed the Free allowance, if you need more than one team, or if you have a meaningful balance of unused credits, because a downgrade transfers them and a cancellation does not. [1][2]

Sources & verification

Product details and prices can change. Check the linked provider before buying.

1. Make Help: Cancel your subscription Accessed 30 Oct 2026
2. Make Help: Change your subscription Accessed 30 Oct 2026
3. Make Help: Extra credits Accessed 30 Oct 2026
4. Make: Pricing and FAQ Accessed 30 Oct 2026
5. Make Help: Webhooks Accessed 30 Oct 2026
6. Make Help: Blueprints Accessed 30 Oct 2026
7. Make Help: Connect an application Accessed 30 Oct 2026