Short answer
Cancelling a Moosend plan and deleting a Moosend account are two different things. Cancelling stops renewal: you click Cancel Subscription Plan in Billing, and the cancellation takes effect at the end of the term you have already paid for. Deleting means asking support to deactivate the account; 30 days later the account and its archived data are permanently deleted. [1] [2]
Do the export first. Once the account is deleted, Moosend says reactivating requires a new plan, and the archived data is gone. [2]
Export checklist before you cancel
Moosend documents list exports in detail. Other items have no documented export in the help articles we read, so plan to record them by hand. [3]
| What to keep | How, per Moosend's help center | Notes |
|---|---|---|
| Each email list | Audience, Email lists, list menu, Export to CSV or Export to Excel [3] | The file is emailed to the account owner's address |
| Unsubscribed and bounced contacts | Open the list, View all members, choose the Unsubscribed or Bounced tab, then export [3] | Import these as suppressed in your next tool so you never email them again |
| Archived contacts | Same view, Archived tab [3] | Archived contacts cannot receive campaigns |
| Custom fields | Not stated in the export article; open the exported file and confirm each field has a column | Write down field names and types so you can recreate them |
| Automation workflows | No export documented in the articles we read | Screenshot each trigger, condition, delay and email |
| Templates and campaign reports | No export documented in the articles we read | Save HTML or screenshots of the templates and reports you need |
| Invoices | An invoice is emailed with each purchase [1] | Keep those emails for your accounts |
How to cancel the plan
Moosend's help center gives these steps for cancelling a subscription plan. [1]
- Log in and go to the Billing section (More, Billing).
- Click the Cancel Subscription Plan button in the lower right-hand corner.
- Follow the on-screen prompts to complete the cancellation.
- Note the end date of your current paid term; that is when the cancellation takes effect.
Billing after you cancel, and refunds
Moosend's documented rule is that cancellation is effective at the end of your current, paid term. A monthly plan runs to the end of the month you paid for. An annual plan runs to the end of the year. [1]
The billing articles we read do not describe a refund policy for unused time. Upgrades mid-cycle add a prorated charge to your next bill. Downgrades take effect at the start of the next billing cycle with no prorated adjustment. If you believe a refund is owed, for example after a renewal you did not intend, email [email protected] promptly and keep the reply. [1]
If you want to keep Moosend at a lower cost, there are two documented alternatives. Moosend's pricing FAQ says you can downgrade any time, with the change taking effect at the end of the billing cycle. Email credits never expire, so a list you only email a few times a year may be cheaper on credits than on a plan. [4] [5]
| Option | What happens | Best when |
|---|---|---|
| Cancel plan | Renewal stops; access continues to the end of the paid term [1] | You are moving to another tool |
| Downgrade | Smaller plan from the next billing cycle, no proration [1] [4] | Your list shrank but you still send regularly |
| Switch to credits | Pay per email, credits never expire [5] | You send only a few campaigns a year |
| Deactivate account | Email support; 30 days to reactivate, then permanent deletion [2] | You want your data removed |
Deleting the account
Moosend says to export any data you need before asking for deactivation. To deactivate, email [email protected] with your reason. After deactivation, whether by request or for dormancy, you have 30 days to reactivate by emailing support. After 30 days the account and any archived data are permanently deleted, and coming back means buying a new plan. [2]
Accounts that have not been logged into for 300 days or more are deactivated automatically. If you have simply stopped using Moosend, that clock is already running, but do not rely on it: cancel the plan so renewals stop, then request deactivation if you want the data removed sooner. [2]
After cancelling
Before the paid term ends, confirm the exports opened correctly, import unsubscribes and bounces into your new tool as suppressed, and point any signup forms or landing pages at the new platform. If you authenticated your domain for Moosend, remove the spfa.mailendo.com include from your SPF record once you no longer send through Moosend, so your domain stops authorizing a service you have left. [6]
Questions before you decide
Does cancelling Moosend take effect immediately?
No. Moosend's help center says cancellation is effective at the end of your current, paid term, so you keep access until the period you paid for ends.
Does Moosend give refunds?
The Moosend billing help articles we read on October 30, 2026 do not describe a refund policy. They say cancellation ends at the close of the paid term and downgrades are not prorated. If you think you are owed money, ask [email protected] in writing.
How do I delete my Moosend account and data?
Export what you need, then email [email protected] asking to deactivate. You have 30 days to reactivate; after that the account and archived data are permanently deleted. Accounts unused for 300 days are deactivated automatically.
How do I export my Moosend list before cancelling?
Go to Audience, Email lists, open the list menu and choose Export to CSV or Export to Excel. To export by status, open View all members and pick All, Active, Unsubscribed, Bounced or Archived. The file is emailed to the account owner.
Sources & verification
Product details and prices can change. Check the linked provider before buying.
- Moosend Help: Manage your subscription plans and credits Accessed 30 Oct 2026
- Moosend Help: Create an account (deactivate and reactivate) Accessed 30 Oct 2026
- Moosend Help: Work with email lists Accessed 30 Oct 2026
- Moosend: Pricing FAQ Accessed 30 Oct 2026
- Moosend Help: Subscriptions and billing FAQ Accessed 30 Oct 2026
- Moosend Help: Set up SPF, DKIM and DMARC for a provider Accessed 30 Oct 2026
Sources link directly to providers. Product buttons may use separately labeled affiliate links. Read our disclosure.