The table
Each row summarizes the vendor's own terms or help pages as read on the date above. Refund terms change, and the version in force when you pay is the one that applies, so check the linked page on the day you buy an annual plan. Where the cited page does not address a question, the cell says so; ask the vendor in writing before relying on it.
| Vendor | Refund window | Annual vs monthly | Downgrade or tier change | Cancellation | One-time or lifetime plans |
|---|---|---|---|---|---|
| MailerLite | None in general; refund only if MailerLite terminates the service without cause before the end of a paid year [1] [2] | Same rule for both; no refund for unused or partially used monthly or yearly plans [1] | Manual downgrade, tier migration or billing-interval change ends any applied discount [2] | Account moves to Free after the current billing cycle; no further charges [3] | Not addressed in the cited terms |
| Kit | Full refund within 30 days of your first payment; none after [4] | Annual is 12 months for the price of 10, with no refunds beyond the 30-day policy [4] | Lower tier price starts on your next billing date; upgrades are prorated [4] | Full access until the end of the paid period, then the Free plan [4] | Not addressed in the cited terms |
| beehiiv | All fees are non-refundable [5] | Same terms; monthly plans can pause for up to 30 days instead of cancelling [5] [6] | Higher tier stays until the end of the current term [5] | Use continues to the end of the term; no prorated refund [5] | Not addressed in the cited terms |
| Moosend | Not stated on the pricing page or FAQ | Monthly, biannual (15% off) and annual (20% off) billing [7] | Takes effect at the end of the current billing cycle [7] | Effective at the end of the current paid term [8] | Pay-as-you-go email credits never expire [7] |
| Make | No cash refund policy [9] | Same; switching annual to monthly at a lower tier counts as a downgrade [9] [10] | Unused credits transfer to the new plan; on upgrade they become a discount [9] | Use continues to the end of the cycle, then Free (1,000 credits a month); unused credits do not carry over [11] | Not addressed in the cited terms |
| Pabbly | 30 days from the first purchase of a Pabbly application, for monthly, quarterly and yearly recurring plans [12] | Same window; automatic renewal charges are not refunded [12] | Upgraded, downgraded or modified subscriptions are not eligible for a refund [12] | Active until the end of the billing cycle; no further renewal charges [12] | Pabbly Connect one-time plans: up to 10,000 tasks, one per account, not transferable; support included for one year, then renewable at one third of the price [12] |
What the table means in practice
The common pattern is no partial refunds. All six vendors let you keep using what you paid for until the end of the term after you cancel, but none of the pages above promise money back for the unused months of an annual plan. MailerLite lists forgetting to cancel and canceling immediately after a renewal charge among the cases it does not refund. [1] Pabbly says renewal charges are not refunded if you did not cancel or turn off auto-renewal before the billing date. [12]
The real trial period is therefore the free plan or free trial, not the refund policy. Kit is the exception worth knowing: a first payment, monthly or annual, can be refunded in full within 30 days. [4] Pabbly's 30 days also cover a first purchase, but not one made at special-offer or discounted pricing, which rules out many promotional deals. [12]
Worked example: leaving after two months of an annual plan
Suppose you pay for a year up front, set up your automations, and decide in week eight that the tool is wrong for you. Here is what each vendor's published terms point to.
| Vendor | Money back? | What you keep |
|---|---|---|
| MailerLite | No; unused or partially used yearly plans are not refunded [1] | Paid features until the cycle ends, then Free [3] |
| Kit | No; the 30-day window from first payment has passed [4] | Full access until the end of the paid year, then Free [4] |
| beehiiv | No; fees are non-refundable and no prorated refund on cancellation [5] | The plan until the end of the term [5] |
| Moosend | Not stated; ask support in writing | Access until the end of the paid term [8] |
| Make | No cash refund [9] | The plan to the end of the cycle; credits lapse when you drop to Free [11] |
| Pabbly | No; past 30 days from first purchase [12] | Access until the end of the cycle [12] |
Before you pay annually: a checklist
- Use the free plan or trial for real work before paying: import a list, send a test campaign, run one automation end to end.
- If you buy Kit, put a reminder 25 days after your first payment; that is the last calm moment to use the 30-day refund. [4]
- Avoid upgrading or changing a Pabbly plan inside its first 30 days if you might want a refund; changed subscriptions are excluded. [12]
- On MailerLite, expect a manual downgrade or billing-interval change to end any discount you are on. [2]
- On Make, spend or plan around unused credits before cancelling, since they do not carry over to Free. [11]
- Save a PDF or screenshot of the refund terms on the day you pay. Pabbly's terms, for example, were last updated on 22 October 2026. [12]
Lifetime and one-time deals
Of the six, only Pabbly's terms describe a one-time plan. For Pabbly Connect, the terms say you can buy a maximum of 10,000 tasks on a one-time plan, cannot buy multiple one-time plans or transfer them between accounts, and must add a regular plan if you need more. Lifetime plans include one year of support from purchase, then a support renewal at one third of the original price. [12]
Pabbly's 30-day money-back section names monthly, quarterly and yearly recurring plans and does not mention one-time plans, and its exclusions cover special offers and discounted pricing. [12] Treat a lifetime deal as non-refundable unless Pabbly confirms otherwise in writing before you buy. Our Pabbly lifetime deal guide covers whether the task cap fits your volume.
Questions before you decide
Which email tool has the clearest refund window?
Kit. Its billing article says that if Kit is not right for you, you can request a full refund within 30 days of your first payment, and that payments are not refunded after that. Annual plans get no refunds beyond that 30-day policy.
Does MailerLite refund an annual plan if I stop using it?
No. MailerLite's refund policy says it does not refund unused or partially used monthly or yearly plans, plans you forgot to cancel, or plans canceled right after the renewal charge. It is required to refund only if it terminates the service without cause before the end of a paid year.
Can I get a refund from beehiiv if I cancel mid-year?
beehiiv's terms say all fees are non-refundable and that after cancelling you keep the subscription until the end of the term but are not eligible for a prorated refund. The terms do give a prorated refund of prepaid fees if a beehiiv change materially harms you.
Does Pabbly's 30-day money-back guarantee cover renewals and deals?
No. Pabbly's terms limit it to the first purchase of a Pabbly application on monthly, quarterly and yearly recurring plans, and exclude automatic renewal charges, special offers or discounted pricing, and upgraded or downgraded subscriptions.
What happens to unused Make credits if I downgrade or cancel?
Make says it has a no cash refund policy. On downgrade it transfers unused credits to the new plan; on upgrade it converts them to a discount. On cancellation you keep the plan to the end of the cycle, then move to Free without the unused credits.
Sources & verification
Product details and prices can change. Check the linked provider before buying.
- MailerLite Help: About MailerLite's refund policy Accessed 30 Oct 2026
- MailerLite: Terms of Use (sections 3 and 18) Accessed 30 Oct 2026
- MailerLite Help: Cancel my subscription Accessed 30 Oct 2026
- Kit Help: Billing at Kit Accessed 30 Oct 2026
- beehiiv: Terms of Use Accessed 30 Oct 2026
- beehiiv Support: Plan types and subscriber plan tier pricing Accessed 30 Oct 2026
- Moosend: Pricing and pricing FAQs Accessed 30 Oct 2026
- Moosend: FAQ Accessed 30 Oct 2026
- Make Help Center: Change your subscription Accessed 30 Oct 2026
- Make Help Center: Monthly and annual subscriptions Accessed 30 Oct 2026
- Make Help Center: Cancel your subscription Accessed 30 Oct 2026
- Pabbly: Terms and Conditions Accessed 30 Oct 2026
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